Shipping Policy
Last updated: 6-5-2023
At Biba's, we’re committed to delivering your order as quickly and safely as possible. Please review the following shipping terms before placing your order.
1. Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Times
Estimated delivery times:
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United Kingdom: 4–8 business days
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Rest of World: 7–15 business days
Please note: Delivery times may vary based on your location and external factors such as customs delays, weather conditions, or carrier disruptions.
3. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and order size. Occasionally, we may offer free shipping promotions, which will be clearly communicated on the website.
4. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package in real time.
5. Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at info@bibas.com We will open an investigation with the carrier and keep you updated. Please allow up to 7 business days for resolution.
We are not responsible for packages marked as “delivered” by the carrier but not received by the customer. Please check with neighbors or your local post office.
6. Customs & Import Fees
International orders may be subject to customs duties, import taxes, or other fees upon arrival. These charges are not included in your order total and are the customer’s responsibility.
7. Address Accuracy
Please ensure all shipping details are correct when placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
8. Contact
For any questions or concerns regarding your shipment, please reach out to us at:
Email: info@bibas.com
Business Address: BIBA’S Ltd.
128 City Road
London, EC1V 2NX
United Kingdom